Privacy Policy
Last updated: 8/11/2026
1. Who we are
This Privacy Policy explains how [full registered legal entity name], trading as SILORA R&D (“Silora,” “we,” “us,” or “our”), collects and processes personal information through https://www.silrd.com/ and related sales, support, and business enquiries.
We are the controller of the personal information described in this policy, meaning that we determine the purposes and means of its processing.
Contact details
Email: info@silrd.com
Postal address: Kfar-Masaryk, 2520800, Israel [confirm full mailing address]
Please mark privacy enquiries “Privacy Request.”
2. Information we collect
Information you provide. When you contact us through the website, we collect your name, email address, and any subject or message you submit. If you contact our sales or support teams, we also process information you provide in that correspondence, which may include your business contact details, organization, role, product interests, and information necessary to address your request.
Please provide only information relevant to your enquiry. Do not submit patient information, identification documents, passwords, or other sensitive personal information through the general contact form.
Newsletter information. If you choose to subscribe, we process your email address and any accompanying subscription details, together with records of your subscription choice and subsequent unsubscribe requests.
Technical information. [Confirm and describe the information actually collected by the website, hosting provider, and security services—for example, IP address, browser information, requested pages, timestamps, and error or security logs. Remove categories that are not collected.]
3. Whether you must provide information
You are not legally required to provide personal information through our general website contact form. Providing it is voluntary.
Your name and email address are required to submit that form. Without sufficient contact details or information about your request, we may be unable to receive, respond to, or resolve your enquiry.
Subscribing to our newsletter is optional. You may contact us and receive a response without subscribing.
If a particular transaction requires additional information under applicable law, we will explain that requirement when requesting the information.
4. Why we use information
We process personal information, as relevant to your interaction with us, to:
- Respond to enquiries and requests for information.
- Discuss our products, prepare requested proposals, and manage business relationships.
- Provide requested customer service and technical support.
- Send newsletters and promotional communications where we have obtained the consent required by law or another applicable legal permission exists.
- Operate, maintain, troubleshoot, and protect the website and our communications.
- Meet applicable legal obligations, maintain necessary business records, and establish, exercise, or defend legal claims.
We process personal information with consent where required, or under another permission provided by applicable law. We do not use this policy as a substitute for obtaining consent where consent is necessary.
If we propose a materially different use requiring further notice or consent, we will provide that notice and obtain consent before carrying out the use.
5. Who receives information
Access within Silora is limited to personnel who require the information for the purposes described above.
We may disclose relevant personal information to the following recipients, to the extent necessary:
- Service providers: [identify the actual categories used, such as website hosting and maintenance providers, email providers, customer-management providers, and newsletter delivery providers], to operate the website, handle enquiries, manage communications, and support our business.
- Professional advisers: legal, accounting, and other advisers where necessary for advice, compliance, or the protection of legal rights.
- Competent authorities and other legally entitled recipients: where disclosure is required or permitted by applicable law, including in response to a valid legal process.
[If enquiries are forwarded to distributors, partners, group companies, or independent sales representatives, identify those recipients or categories, explain the purposes, and describe any relevant choices or consent requirements.]
Service providers processing information on our behalf are subject to contractual requirements appropriate to their services and applicable law.
6. Processing outside Israel
[Identify whether information is stored in or accessed from outside Israel, the relevant providers or recipient categories, and the countries involved where known. If processing takes place entirely in Israel, replace this section with an accurate statement.]
Where personal information is transferred from Israel to databases outside Israel, we will ensure that the transfer satisfies the applicable Israeli requirements, including the Privacy Protection Regulations (Transfer of Data to Databases Abroad), 5761–2001, and the required recipient commitments.
7. Cookies and external services
[Insert a verified description of the cookies and similar technologies actually used, including their purposes, providers, duration, and available controls. Confirm whether accessibility settings or other preferences are stored on the device.]
The website references Google Fonts. When your browser retrieves fonts from Google, technical information necessary to fulfil the request, including your IP address, is transmitted to Google. Google’s processing is described in its privacy policy.
Our website also links to external services, including LinkedIn and Facebook. When you follow an external link, the destination service processes information under its own privacy terms.
Where a technology requires consent under applicable law, we will obtain that consent before using it. You can also manage cookies through your browser settings; blocking some technologies may affect website functionality.
8. Newsletters and marketing
Submitting an enquiry does not by itself subscribe you to our newsletter.
Where we rely on your consent to send promotional emails, subscription is voluntary and separate from handling your enquiry. You may unsubscribe at any time using the unsubscribe mechanism in the message or by contacting info@silrd.com.
Unsubscribing from marketing does not prevent us from sending non-promotional communications necessary to respond to your requests or administer an existing business relationship.
We may retain a limited record of your unsubscribe request to respect your choice and meet applicable legal requirements.
9. How long we keep information
We retain personal information for periods appropriate to the purposes for which it was collected, taking into account the nature of the interaction, applicable recordkeeping duties, and the need to address disputes or legal claims.
Our retention periods are:
- General enquiries: [period or clear retention criteria].
- Customer and support correspondence: [period or criteria].
- Newsletter subscription information: [period or criteria, including treatment after unsubscribe].
- Technical and security logs: [period].
- Backup copies: [backup expiry and deletion cycle].
When information is no longer needed, we delete it or render it non-identifiable, subject to applicable legal requirements and backup arrangements.
10. Information security
We apply organisational and technical security measures appropriate to the information processed and the requirements of applicable Israeli law, including the Privacy Protection Regulations (Data Security), 5777–2017.
No information system or transmission method can guarantee absolute security. We handle security incidents and make any required reports or notifications in accordance with applicable law.
11. Your rights
Subject to the conditions and exceptions in applicable law:
- Under section 13 of the Israeli Privacy Protection Law, you may request access to personal information about you held in our databases.
- Under section 14, if information about you is incorrect, incomplete, unclear, or out of date, you may request its correction or deletion.
- Where the statutory direct-mailing provisions apply, you may exercise the applicable rights concerning deletion from a direct-mailing database and restrictions on disclosure.
- Where processing depends on your consent, you may contact us to withdraw that consent. We will explain any resulting effect on the relevant service and any information we must or are otherwise legally entitled to retain.
To submit a request, contact info@silrd.com with the subject “Privacy Request.” We may request information reasonably necessary to verify your identity and locate the relevant records. We will respond in accordance with the procedures and time limits prescribed by applicable law.
You may also contact the Israeli Privacy Protection Authority concerning the handling of your personal information.
12. Scope and changes
This policy concerns the website and the related interactions described above. Processing connected with particular products, customer deployments, or other services may require a separate privacy notice or agreement.
We may update this policy to reflect changes in our activities or legal requirements. We will publish the updated version on this page and revise its date. Where applicable law requires additional notice or consent, we will provide it.